Privacy Policy – Essaluna

This Privacy Policy explains how Essaluna collects, uses, stores, and protects customers’ personal information when visiting our website or purchasing products through it.

Website: https://essaluna.com/

1. Information We Collect

We may collect the following information when you place an order or interact with our website:

• Full name

• Phone number

• Email address, if provided

• Shipping address and billing address, where applicable

• Order and purchase details

• Information you provide when contacting our customer support team

• Technical information, such as browser type, device information, IP address, and website usage data, where applicable

• Information collected through cookies and similar technologies, as described in this policy

Payment Information

Essaluna exclusively offers Cash on Delivery (COD) as its payment method. Customers pay for their orders in cash upon delivery.

We do not offer online payment services or collect credit or debit card details through our website. No online payment gateway is used to process customer payments.

2. How We Use Your Information

We may use your personal information for the following purposes:

• Processing, confirming, and delivering orders

• Contacting customers regarding their orders and delivery arrangements

• Providing customer support and responding to inquiries

• Reviewing and verifying product defect or replacement requests

• Improving our website, products, and customer experience

• Preventing fraudulent orders and misuse of our services

• Understanding website performance and usage, where applicable

• Complying with applicable legal and regulatory requirements

3. Information Sharing

Essaluna does not sell, rent, or trade customers’ personal information.

We may share relevant personal information with trusted third parties when necessary for legitimate business operations, including:

• Shipping and delivery service providers to fulfill and deliver orders

• Website hosting and technology providers that support our online store

• Analytics or marketing service providers, if such services are used on our website

• Government authorities or other parties when required by applicable law

We aim to share only the information necessary for the relevant purpose.

4. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, manage orders, provide customer support, and comply with applicable legal and regulatory obligations.

When personal information is no longer required, we take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable legal requirements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember customer preferences, understand website usage, and improve the shopping experience.

Third-party services integrated into our website may also use cookies or similar technologies, depending on the services enabled.

Customers can manage cookies through their browser settings. Disabling certain cookies may affect the functionality of some website features.

7. Customer Privacy Rights

Subject to applicable law, customers may request access to, correction of, or deletion of their personal information.

Customers may also contact us with questions about how their information is collected, used, or shared.

To submit a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

8. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services to support store operations.

These third parties may have their own privacy policies and practices. Essaluna is not responsible for the privacy practices of external websites that it does not control.

We encourage customers to review the privacy policies of third-party services when visiting or using them.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the situation in accordance with applicable legal requirements.

10. Changes to This Privacy Policy

Essaluna may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable legal requirements.

Any updated version will be published on this page. Customers are encouraged to review this policy periodically.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

Business Name: Essaluna
Website: https://essaluna.com/
Email: info@essaluna.com
Phone: +201109551969